POLICY CHANGES AND RETURNS.


Our goal is your total satisfaction as a customer. We offer free returns on all orders.


To proceed with the return of a purchased item at the online store, you must:

1. To request the return by mail to hola@odisel.com no later than 15 working days of the date of receipt of the product, letting us know the reason for return if they think necessary to help us continue to improve.

2. Items must be returned

a) In its original state, along with any accessories related thereto and may not be used, washed or damaged.
b) With original tags and packaging in perfect condition.

Important note: Until we receive the items in our store is at your own risk.

We recommend that you send us the item by courier or registered mail and that you retain proof of shipment.


Do I have to pay something for my return?

To return an item purchased from scrum just contact a courier or post office and send the item to the address listed above.

How will I receive my refund?

Once approved the return, you will receive the amount in the same way you made the payment.

When will I receive my refund?

When ensure that the items are in perfect condition with labels, you will receive a confirmation email telling you the amount that you credited to your account.

What if the amount of the refund was made wrong?

Should this happen, please contact us at hola@odisel.com. We try to solve the problem as soon as possible.
In case Odisel has mistakenly sent a different item requested or that the quality of the article sent is not adequate, please contact us pedidos@odisel.com for the return and / or exchange. In this case, Odisel bear the costs of both the sending and return.

For special promotions, where shipping costs are offered free, the customer shall also bear the costs of transportation for the return.

In any case, returns will be accepted due to shipping.